How to request a parts quote

To request a parts quote, prepare your unit and serial number along with a parts list, then submit it to the parts team. The parts specialist will confirm availability, pricing, and lead time, and can process your order by purchase order or through the online parts store.

1. Prepare the parts information:

   • Provide the unit identifier and serial number for the machine.
   • List each part you need (part numbers or clear descriptions and any relevant images).

2. Submit the request:

   • Send the parts list and unit/serial information to the parts team or your parts contact via email, the customer portal, or phone — whichever channel you normally use.

What happens after you submit a request

• The parts specialist will check availability with the supplier and confirm lead time and pricing.
• Quote responses are typically provided within one to two business days, though response time may vary depending on supplier availability. Quotes are generally valid for 30 days from the date issued unless otherwise noted.
• If a supplier lead time applies, the parts specialist will communicate that estimated timeframe with you.
• The parts specialist will provide list price pricing for the requested item. Prices vary by part and are subject to change; the quoted price reflects current supplier pricing at the time of the request.

Options for placing an order after quote

• You can place a purchase order referencing the quote to get the part ordered.
• The parts team can forward your PO to the supplier to proceed with ordering if you request them to do so.
• Quoted items may be added to the online parts store; once listed you can place the order through the web store.

If quoted items do not appear online

• Notify the parts specialist or contact so the missing item can be added to the online store listing.
• The parts team can confirm the listing status and add the part so you can complete the web-based purchase.

Expedite requests

• You may request that the parts team follow up with the supplier to expedite an order; the parts specialist will forward expedition requests and supplier responses as needed.

Best practices when requesting quotes

• Include unit and serial number up front to speed supplier checks.
• Provide clear part descriptions or imagery to avoid delays.
• Specify if you require expedited lead time so the parts team can prioritize supplier follow-up.
• Have a PO number ready if you intend to place the order immediately after receiving the quote.

Conclusion To obtain a quote, submit a complete parts list with unit and serial number to the parts team. The parts specialist will check supplier availability, provide pricing and lead time, and can either add the item to the online store or process your PO with the supplier. If an item is not visible online or you need expedition, contact the parts specialist for assistance.